FAQs

Once your order is confirmed, you will receive a tracking code via email or SMS. You can use this code to check the status of your order on our website or through the courier’s tracking portal. Simply enter the code in the tracking section to view real-time updates about your package, including its current location and estimated delivery date. If you encounter any issues with tracking, feel free to contact our support team for assistance. We’re always here to help ensure your shopping experience is smooth and enjoyable.

Absolutely, we understand the importance of customer satisfaction. If the product you receive does not match the size, design, or description provided on our website, you are eligible for a return or exchange. To initiate the process, contact our customer service team within 7 days of receiving the item. Ensure that the product is unused, unwashed, and retains its original tags and packaging. We will guide you through the return/exchange process and ensure you receive the correct product or a refund, depending on your preference.

Yes, we offer the convenience of cash on delivery (COD) for our customers. You can select this payment option during the checkout process. With COD, you pay for your order in cash at the time of delivery, ensuring a seamless and worry-free shopping experience. Please note that COD may only be available in certain locations, so be sure to check if your area qualifies for this service before placing your order.

To wash wool clothing, hand wash in cold water with mild wool detergent. Avoid scrubbing, wringing, or twisting. Gently press out water and air dry flat on a towel, away from sunlight or heat. Reshape while damp if needed. For tough stains, opt for professional dry cleaning.

Ordering our wool products is simple. Visit our website, browse through our collections, and select the design you love. Once you’ve chosen a product, click on the “Add to Cart” button, and proceed to checkout. Then, you’ll need to fill in your shipping details, choose your preferred payment method, and confirm your order. 

The wool we use is carefully processed to ensure it is soft and comfortable to wear. We prioritize high-quality materials such as Merino wool and Alpaca, which are naturally gentle on the skin. These types of wool have fine fibers that reduce irritation, making them suitable even for people with sensitive skin or allergies. Additionally, our products undergo a special treatment to further enhance softness and eliminate any potential roughness.